{"id":738,"date":"2023-04-08T10:41:55","date_gmt":"2023-04-08T08:41:55","guid":{"rendered":"https:\/\/www.tfh-animated.com\/depannage\/"},"modified":"2024-04-28T04:30:44","modified_gmt":"2024-04-28T02:30:44","slug":"depannage","status":"publish","type":"page","link":"https:\/\/www.tfh-animated.com\/es\/depannage\/","title":{"rendered":"Servicio de asistencia"},"content":{"rendered":"<p>[vc_row][vc_column][vc_row_inner][vc_column_inner]<div class=\"row justify-content-center\"><div class=\"col-12 col-md-10 col-lg-6\"><div class=\"section-title text-center  \"><h3>Soluci\u00f3n de problemas - No se puede enviar correo electr\u00f3nico desde un dispositivo Apple<\/h3><p>Cuando la aplicaci\u00f3n se utiliza en equipos Apple, la exportaci\u00f3n de los informes de sesi\u00f3n por correo electr\u00f3nico requiere que la aplicaci\u00f3n &#8216;<strong>Mail<\/strong>&#8216; de Apple est\u00e9 instalada y configurada con una cuenta de correo electr\u00f3nico. Si observa que no ocurre nada cuando solicita una exportaci\u00f3n por correo electr\u00f3nico, compruebe los pasos que se indican a continuaci\u00f3n.<\/p><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row content_placement=\u00bbtop\u00bb parallax=\u00bbcontent-moving\u00bb][vc_column width=\u00bb1\/4&#8243;][vc_single_image image=\u00bb484&#8243; alignment=\u00bbcenter\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\">#1 &#8211; Si la aplicaci\u00f3n &#8216;<strong>Mail<\/strong>&#8216; a\u00fan no est\u00e1 instalada en su IPhone\/IPad, desc\u00e1rguela de la appstore (enlace: <a href=\"https:\/\/apps.apple.com\/es\/app\/mail\/id1108187098\">https:\/\/apps.apple.com\/fr\/app\/mail\/id1108187098<\/a>). Si la aplicaci\u00f3n &#8216;Mail&#8217; ya est\u00e1 instalada, contin\u00fae con el siguiente paso.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/4&#8243;][vc_single_image image=\u00bb483&#8243; alignment=\u00bbcenter\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\">#2 &#8211; Compruebe en la p\u00e1gina de Ajustes de su iPhone\/Ipad que aparece la aplicaci\u00f3n Mail. Seleccione &#8216;<strong>Mail<\/strong>&#8216;.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/4&#8243;][vc_single_image image=\u00bb482&#8243; alignment=\u00bbcenter\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\">#3 &#8211; En los <strong>Ajustes<\/strong> de la aplicaci\u00f3n Mail, seleccione \u00ab<strong>Cuentas<\/strong>\u00bb.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/4&#8243;][vc_single_image image=\u00bb481&#8243; alignment=\u00bbcenter\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\">#4 &#8211; Configure una cuenta para la aplicaci\u00f3n \u00ab<strong>Mail<\/strong>\u00bb. Esta cuenta se utilizar\u00e1 para enviar los informes de sesi\u00f3n.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_text_separator title=\u00bbEstos pasos permiten ahora a la aplicaci\u00f3n enviar los informes.\u00bb][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Si la situaci\u00f3n persiste, p\u00f3ngase en contacto con nosotros a trav\u00e9s del<a href=\"https:\/\/www.tfh-animated.com\/es\/#contact\"> formulario de contacto.<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row content_placement=\u00bbtop\u00bb parallax=\u00bbcontent-moving\u00bb][vc_column width=\u00bb1\/4&#8243;][vc_single_image image=\u00bb484&#8243; alignment=\u00bbcenter\u00bb][vc_column_text] #1 &#8211; Si la aplicaci\u00f3n &#8216;Mail&#8216; a\u00fan no est\u00e1 instalada en su IPhone\/IPad, desc\u00e1rguela de la appstore (enlace: https:\/\/apps.apple.com\/fr\/app\/mail\/id1108187098). Si la aplicaci\u00f3n &#8216;Mail&#8217; ya est\u00e1 instalada, contin\u00fae con el siguiente paso. [\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/4&#8243;][vc_single_image image=\u00bb483&#8243; alignment=\u00bbcenter\u00bb][vc_column_text] #2 &#8211; Compruebe en la p\u00e1gina de Ajustes de su iPhone\/Ipad que aparece la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-738","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Servicio de asistencia - Touch For Health - Animated Reference<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tfh-animated.com\/es\/depannage\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Servicio de asistencia - Touch For Health - Animated Reference\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row content_placement=\u00bbtop\u00bb parallax=\u00bbcontent-moving\u00bb][vc_column width=\u00bb1\/4&#8243;][vc_single_image image=\u00bb484&#8243; alignment=\u00bbcenter\u00bb][vc_column_text] #1 &#8211; Si la aplicaci\u00f3n &#8216;Mail&#8216; a\u00fan no est\u00e1 instalada en su IPhone\/IPad, desc\u00e1rguela de la appstore (enlace: https:\/\/apps.apple.com\/fr\/app\/mail\/id1108187098). 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